{"id":71209,"date":"2023-12-11T14:26:45","date_gmt":"2023-12-11T13:26:45","guid":{"rendered":"https:\/\/kitcini.com\/?page_id=71209"},"modified":"2024-09-20T10:21:47","modified_gmt":"2024-09-20T08:21:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/kitcini.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
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How is my order confirmed? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOnce you have validated your order, an automatic order confirmation email will be sent to the email address you provided when you created your account.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What packaging does Kit\/Cini offer ? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tMaison Kit\/Cini offers several types of recyclable packaging adapted to its references.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Where can I find La Maison KIT\/CINI products? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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On our website : www.kitcini.com or .fr<\/p>

In our headquarters:<\/p>

KIT\/CINI
20 Chemin des Patini\u00e8res
74100 V\u00e9traz-Monthoux
FRANCE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it possible to choose a delivery address different from my billing address? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can have your order delivered to the address of your choice. A specific \u201cdelivery address\u201d field is provided for this purpose when creating your account or your KIT\/CINI order.<\/p>

By default, this field will be checked \u201csame address as billing\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it possible to make a gift and attach my personalised message? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, it is possible to attach a personalized message to a product order for a financial supplement. In addition, you can offer a card to the person of your choice with a personalized message in the \u201cPersonalization & Message\u201d section.<\/p>

Go to the page: Our services<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I have decided to have my parcel delivered as a gift to a delivery address other than my billing address. Can I do this? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you have opted for this type of delivery, please note that the parcel will not contain an invoice but a delivery note with no price displayed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I'm experiencing a technical problem and I can't place or finalise my order. <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please send us an email to contact@kitcini.fr<\/strong> to tell us what you are experiencing. You can also tell us:<\/p>

  • the type of browser you are using (Internet explorer, Firefox, Safari, Google chrome,...)<\/li>
  • your operating system (Windows or Mac)<\/li>
  • and attach screenshots.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    INFORMATION ABOUT BADAME AND OUR COLLECTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    What products does Maison KIT\/CINI offer? What are the origins of the references ? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The KIT\/CINI range includes a diversity of more than 5 references divided into 2 distinct collections, offering innovative blends of Badame and other ingredients.<\/p>

    All our references, including our new products, come from diversified sources in Africa, detailed on the product descriptions. Maison KIT\/CINI offers a variety of packaging options, from metal tins to bulk sachets, suitable for different volumes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    I can't find the product I want to order. Is it still in stock? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tTo search for a specific product, use our search function (magnifying glass symbol) located in the upper right corner of our online shop. If a product is not found, it may be temporarily unavailable or sold out because KIT\/CINI respects the biodynamics (natural cycle) of its streams.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Can I order samples? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tAt present time, KIT\/CINI does not provide samples of its products.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Are KIT\/CINI products organic? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tOur supply chains are geared towards natural production. KIT\/CINI favours partnerships with producers who adopt good agricultural practices. Our raw materials are free from GMOs and ionising treatments. Organic certification will be indicated on our labels and on our website as soon as it is obtained.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Do KIT\/CINI products contain allergens ? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tThe presence of allergens is clearly indicated on every product page in our online shop, as well as on our packaging labels.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    How can I best use the Badame? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tTo explore the culinary possibilities of badame and how it can be paired with different dishes, check out our blog and our tasting guides for tips and ideas.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    OUR PRODUCTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    What is the availability of your products ? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The selection of KIT\/CINI products is constantly evolving over the seasons. We offer certain items exclusively only during specific periods.<\/p>

    You have the possibility to book in advance seasonal or limited edition products on our website. These items are available for pre-order a few days before their official launch and will only be shipped from the specified date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What are your manufacturing techniques? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The unique works of KIT\/CINI come to life in our dedicated workshops. Our products celebrate the traditional art of hand-picking, rigorous selection, the drying process and know-how handed down from generation to generation.<\/p>

    Each ingredient is chosen for its distinctive flavour, vibrant colour and exceptional properties. To preserve their pure essence, we favour the use of gentle heating techniques. Throughout this process, pleasure and emotion remain our inspiring guides.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How and for how long are the badames kept? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tAt room temperature, the Badames (Almonds) stored in good conditions can be kept between nine (9) and twelve (12) months.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    What are your commitments to the quality, regulation and traceability of your products ? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    For KIT\/CINI, the selection of ingredients is paramount. KIT\/CINI is committed to choosing ingredients of excellence, discovered throughout his travels and meetings. The brand cultivates close ties, marked by trust and friendship, with each of its producers.<\/p>

    KITCINI is firmly committed to maintaining the highest quality of its badames, involving careful selection, constant freshness and compliance with food standards.<\/p>

    The brand ensures full compliance with food safety standards in all its processes, from production to distribution, while observing regulations on substances such as pesticides.<\/p>

    A reliable traceability system is in place to track the route of each batch of badames, from harvest to sale, providing customers with transparent information on the origin and cultivation methods.<\/p>

    Finally, KITCINI adopts ethical and responsible business practices, collaborating with suppliers that respect human rights and the environment, and striving to minimize its ecological footprint, Sustainable packaging and environmentally responsible logistics.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Where can I find out about the allergens contained in KIT\/CINI products ? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    WARNING : Yes, badame, which is a variety of almond, may contain allergens. Almonds are classified as nuts and can cause allergic reactions in some people.<\/p>

    Allergies to nuts, including almonds, are relatively common and can sometimes be serious. It is important for people with nut allergies to check the labels on KIT\/CINI products and to avoid eating badame if they are allergic to almonds.<\/p>

    If in doubt or for specific advice, it is always advisable to consult a health professional or allergist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Comment ma commande est-elle confirm\u00e9e ? Lorsque vous avez valid\u00e9 votre commande, un email automatique de confirmation de commande vous est envoy\u00e9 \u00e0 l\u2019adresse de messagerie que vous avez renseign\u00e9e lors de votre cr\u00e9ation de compte. Quels sont les conditionnements que propose Kit\/Cini ? La Maison KIT\/CINI propose plusieurs types de conditionnement recyclables adapt\u00e9s selon […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","footnotes":""},"class_list":["post-71209","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/pages\/71209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/comments?post=71209"}],"version-history":[{"count":2,"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/pages\/71209\/revisions"}],"predecessor-version":[{"id":362215,"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/pages\/71209\/revisions\/362215"}],"wp:attachment":[{"href":"https:\/\/kitcini.com\/en\/wp-json\/wp\/v2\/media?parent=71209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}